Terms and Conditions

Corona Virus Update

Due to the ongoing Corona Virus Pandemic, we currently have varied shipping information to that of our normal operations. For full details and the most up-to-date info please visit our dedicated Shipping Info Page Here.

At present we also ask wherever possible that you contact us through our Email Enquiry Forms Here. These will ensure your query can be handled as efficiently as possible by our team. For full contact info please visit our Contact Details Page.

We always hate to rely on Terms & Conditions and wherever possible aim to beat shipping estimates provided however due to the level of pressure our team have received from customers who's orders are still well within the terms set out here and on the Shipping Page we politely remind all customers that you do agree to these terms as a condition of ordering.

If we fail to meet the standard set out in the terms then we appreciate there could be frustration. However, if we are within these terms then please do not be frustrated or angry. We are trying our very best and feel these terms and shipping info pages are very upfront, clear and honest.

Should you need your order faster than the terms there is a Next Day shipping option still available to select. 


Welcome to www.empressmills.co.uk. By using the Website you agree to be bound by these Terms and Conditions and any Orders placed by you are bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, we ask you do not use the website.

Our Details

Empress Mills (1927) Ltd. is registered in England with registration number: 220684
The registered office is: Glyde Works, Byron Road, Colne, Lancashire, BB8 0BQ

Company Name: Empress Mills (1927) Ltd.
Company Reg. No. 220684
VAT Reg. No. 174 3065 70

Privacy Policy

Your details are strictly confidential.

Our success is based on the strong traditions of quality, value for money and a genuine care for our customers and contacts which we, as a family, team and business, have built up for over 90 years.

Empress Mills (1927) Ltd. will not disclose your information to third parties. We will never sell or pass on your name and address to any other organisation for their commercial use. Businesses that occasionally process information on our behalf (e.g. printers who need certain details to print our mailings) may be given limited access to your details. However these companies will under no circumstances use your details for anything other than Empress Mills related tasks.

By placing an order or registering on our website you are consenting to the collection, processing and use of all the information you provide to Empress Mills (1927) Ltd.

At any time you can contact us and ask to be removed from our records:
Contact: Tel. 01282 863181 or Email: info@empressmills.co.uk or Postal: Empress Mills, Glyde Works, Byron Road, Colne, Lancashire, BB8 0BQ.

Product Descriptions on our Website

We take all reasonable care to ensure that all Product Descriptions are correct at the time when the relevant information was first entered onto the Website. We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our Products. What you see will depend on your computer equipment, screen or monitor and we are therefore unable to guarantee that a Product’s images are an accurate representation of the actual merchandise. Please contact us if you are unhappy with your order.

Product Availability

The Website features Products that have been carefully selected for sale on the Website. Products are subject to availability so once a Product has sold out it will be taken off the Website at the earliest opportunity and may not be available again. If for some reason a product goes out of stock after you have ordered we will notify you as soon as possible and offer a range of options including backorder, a substitute or a refund.

Payment & Payment Methods

We only accept payment for Orders in pounds (£) sterling.

If you pay for your Order using a payment card with a foreign currency denominated account, the account will still be taken in pounds sterling (£) at the foreign exchange rate applied by your relevant credit card provider or bank at the time of processing your Order. Your international credit card provider or bank will determine the exchange rate and may add an additional processing or administration charge which you will be liable to pay.

Credit Card Security

When you place an order on the site your card details are handled by Worldpay a leading global payment processing provider. Your card details are then handled by their Secure Servers which are permanently updated with the latest payment and anti-fraud developments.

Worldpay meet global anti-fraud standards (PCI DSS compliant) and accept all major credit and debit cards

Their system incorporates internationally recognised security & checks including:

Card Verification Value (CVV2)
Address Verification Service (AVS)
Cardholder authentication (Verified by Visa and MasterCard SecureCode)

For more details regarding Worldpay and associated security features visit: http://www.worldpay.com/uk

Contract cancellation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

If you are an EU customer, you have the right to cancel your contract at any time up to fourteen days after the day on which you receive your Order. If you place an Order for several Products and they are delivered separately then your fourteen days will start the day after you receive the last product on your order.

Please only return goods after considering our Returns Policy below.

If, for any reason, you wish to cancel your contract before your order has been dispatched please let us know as soon as possible: Tel: 01282 863181, Email: info@empressmills.co.uk

EU citizens have their rights to return goods protected under the EU Distance Selling Directive

If you are a Non-EU customer, then these legal rights do not apply to you. In the event that you do not wish to keep your Order, you need to send this back to us within fourteen days after the day on which you receive your order. Please only return goods after considering our Returns Policy below.

Refunds policy

Refunds on an EU Order
Within seven days of us receiving your order back, we will refund you the original purchase price and delivery charge for your order, provided that you return the product(s) to us in a saleable condition. Please be aware for orders including cut fabric(s) this may be different. Please contact us for any clarification if needed.

Refunds on a Non-EU Order
If you placed your Order online and paid for it to be delivered to a Non-EU country, then within fourteen days of receiving your Order back by post we will refund you the original purchase price for your Order, provided that you return the product(s) to us in a saleable condition. Please be aware for orders including cut fabric(s) this may be different.
Please contact us for any clarification if needed.

Please note that we will not refund the original delivery charge or any applicable local customs duties charged to you. Certain countries permit refunds of customs duties paid on products you subsequently return. However, you will need to apply to your local authority to process that.

Custom Duties & Import Taxes

Whether inside or out of the EU, Empress Mills is not responsible for customs duties in your home country. We will help with the information where we can but cannot guarantee the accuracy of such. Items will be sent by us to you and responsibility for import costs are that of the customer. 

Promotional discounts and refunds
If a promotional discount applied to your order originally, then the same discount will be applied to each product of your order that you return. This means you will only be refunded the amount that you originally paid for your order or any given Product. Further, any free promotional gift given with an order must also be returned if you are returning the product(s) to which the gift related.

Liability and Indemnity

While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

To the fullest extent permissible under UK law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products. This does not affect your statutory rights as a consumer.

Errors and omissions excepted.


We may change these Terms and Conditions at any time and without notice.

If you breach these Terms and Conditions and we take no action we will still be entitled to use our rights under law and as described above in other situations where you are in breach.

Terms & Conditions last updated on 02/10/2020. Corona Details Updated 03.01.21.