Contact Us

 

Email Us: Please Click Here

 

26.09.20 - Covid-19 Update

In line with government advice, Empress Mills remains open and we are still shipping your orders. Our Sewing Centre & Warehouse are however closed to in-person public visitors.

Please do not visit us for shopping as unfortunately, we will not be able to serve your needs. We encourage you to Email or call us 01282 863181 for help, advice & to order. For info on Sewing Centre Re-Opening Plans Click Here.

We are taking all recommended precautions (and then some) to ensure the continued safety of the Empress team and our community - including social distancing, hand washing, sanitisation, extra cleaning and more.

Delivery Times

It is with regret that unfortunately, delivery times are impacted. 

We have an amazing team who are working hours of overtime to keep despatch times to a minimum. 

However with the increased safety procedures, social distancing and more our despatch times have been affected. 

We are running at approx 2-5 Days from the date of order to leaving Empress. We are literally working 7 days a week and hours of overtime (at times literally 24h a day) to bring this down. For more info on the steps we are taking to keep service levels high Click Here.

Please see our Shipping Information Page for specific Shipping Class details & the most up-to-date info.

Telephone

Calling us is no problem and we are delighted to hear from you. Please bear with us though as our lines are super busy with so many people turning to online for their sewing needs.

We are delighted to catch up with our customers via telephone but please also consider Emailing Us. This will allow us to get back to you in 'unsociable' hours rather than being limited to a daytime response. Emailing can often be quicker during working hours also as more of our team have access to your messages.

Whichever way you choose to contact us we look forward to hearing from you and will be pleased to help.

As always our very best wishes to you all at this time.  

Christine & Charles Driver

 

Visiting Us

As per the above, we currently remain closed to in-person visitors. 

For full info on our Sewing Centre Re-Opening Plans Click Here.

Glyde Works
Byron Road
Colne
Lancashire
BB8 0BQ
Tel: 01282 863181

Contact Us By Email Here.

Opening Times

Sewing Centre

As per the above, we currently remain closed to in-person visitors. 

For full info on our Sewing Centre Re-Opening Plans Click Here.

Glyde Works, Byron Road, Colne, BB8 0BQ

Tuesday to Friday 10am to 4.30pm
Saturday 10am to 4pm

Offices & Warehouse

Empress Mill, Empress Street, Colne, BB8 9HU

Monday to Friday 9am to 5pm
Saturday 10am to 4pm

Availability

Empress is run from our Sewing Centre plus Warehouse which are at different locations. Our warehouse is not open to public visitors. However our Sewing Centre is super and you will find samples of fabrics used and more.

If you are travelling to see us and are seeking a particular item we recommend telephoning ahead so we can be sure to have it available in the Sewing Centre for you.