Next Day
Next Day orders are still treated as a priority and are handled as usual. Orders received before 12.00 Monday - Thursday should be expected next day. If you order on Friday up to 12.00 delivery will be Monday. Orders placed on Saturday or Sunday will be despatched on Monday for delivery Tuesday. Please see below for more info. specific to Next Day despatch.
First Class
With regret, we can temporarily no longer prioritise this option for despatch. However, you can still select it and your order will be shipped on a First Class service via Royal Mail once it is ready. To reiterate, from the 21.05.20 onward choosing this option will not fast-track the order through our system as it would do usually. It will be consolidated with all orders and despatched in date order of receipt.
We are finding Royal Mail's First Class service is still on the whole much faster than Second Class but it does on occasion lag from its usual speedy shipping times. Royal Mail are doing their best during this unprecedented time. We thank them for their efforts and hope you will understand they are under enormous pressure so cannot always be as fast as usual. They assure us that First Class is still treated as a higher priority in their operations.
Second Class Royal Mail
22.03.20 - Flat Rate Fee Just £1.50.
From this point on Empress is reducing the fee for standard shipping to just £1.50, no matter the size of the order.
Many of our customers will be affected by the need to isolate for weeks. We understand that sewing can be a welcome relief during these times and want to ensure you can continue projects without the need for masses of contact.
We can only offer this within the UK and usual pricing (below) will apply to international shipping addresses.
This is currently for an unspecified time period.
Click & Collect
You can place click & collect orders on our website. Collection is from our warehouse address in Lancashire UK.
For this service please place your order as usual and one of the Empress team will contact you by email or telephone with full info on collecting your order safely from us.
We politely ask that you do not come to our warehouse before a member of our team has contacted you. This is so we can ensure the very best safety of both you and our team during collection.
Usual Shipping Info
Please see below for our shipping info. We are holding to it as much as possible but it may be impacted by the details outlined in the Covid-19 Updates section (above).
Usual Second Class Pricing:
Up to value
£10.00 – £3.20
£20.00 – £3.50
£50.00 – £5.00
£50.01+ – £6.00
First Class Royal Mail
Up to value
£10.00 – £4.20
£20.00 – £4.50
£50.00 – £6.00
£50.01+ – £7.00
Next Day (orders before 12.00)
Up to value
£10.00 – £9.80
£20.00 – £11.50
£50.00 – £12.50
£50.01+ – £12.50
NB next day delivery excludes Saturday, Sunday & Bank Holidays.
EU Delivery
Up to value
£10.00 – £6.50
£50.00 – £10.00
£120.00 – £12.50
£120.01+ – £30.00
Rest Of World
Up to value
£50.00 – £12.50
£100.00 – £16.50
£100.00+ – £20.00