Please Always Contact Us Prior To Making A Return.
We aim to offer you the very best service including in the event of a return for any reason. With this in mind should you wish to return or exchange any item please contact us first, as there are occasions when it may be unnecessary for you to be inconvenienced by sending an item back. Alternatively returns should be made following discussion with an Empress team member.
Contact: 01282 863181 or email: firstname.lastname@example.org
Under The Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your order* within the period of 14 working days, beginning with the day after your order was received. You must make notice of cancellation, clearly stating your request to cancel, in writing, by one of the following options:
- Empress Mills (1927) Ltd., Glyde Works, Byron Rd, Colne, Lancashire, BB8 0BQ.
- Email: email@example.com
If however the goods have already been despatched prior to us receiving your intent to cancel you have a legal duty to retain possession of them and to take reasonable care of them. You are under obligation to restore these goods to the supplier (Empress Mills) and, under this contract, you will be responsible for sending your order back to Empress Mills at your own expense, with the exception of faulty or substituted goods, where returns costs will be reimbursed to you (subject to the below).
Please always Contact Us to discuss the best method of return.
Faulty Items / Items Which Were Not Ordered
Returns postage will only be reimbursed if the item is faulty / not what was ordered. Please always Contact Us prior to making a return so we can advise on the method of return – if a return method is used which has not been specified by us a full reimbursement for the cost may not be possible.
If the item is being returned for other reasons please Contact Us to discuss the best method of return.
Contact Empress Prior To Any Return
Please always Contact Us prior to making a return for any reason. That way we can ensure you receive the best possible service regarding the return.
If a return method is used which has not been specified by Empress Mills a full reimbursement for the cost may not be possible (subject to the above).