CALL US ON 01282 863181

Shipping and Returns

Second Class Royal Mail

Up to value

£10.00 – £3.20
£20.00 –  £3.50
£50.00 –  £5.00
£50.01+ –  £6.00

Next Day (orders before 12.00)

Up to value

£10.00 – £9.80
£20.00 – £11.50
£50.00 – £12.50
£50.01+ – £12.50

NB next day delivery excludes Saturday & Sunday.

Rest Of World

Up to value

£50.00 – £12.50
£100.00 – £16.50
£100.00+ – £20.00

First Class Royal Mail

Up to value

£10.00 – £4.20 
£20.00 – £4.50
£50.00 –  £6.00
£50.01+ –  £7.00

EU Delivery

Up to value

£10.00 – £6.50
£50.00 – £10.00
£120.00 – £12.50
£120.01+ – £30.00

Delivery

All orders are handled according to the guidelines on that page.

We operate a maximum wait of 28 working days for a delivery within UK & Europe – however we process orders in date order of receipt and pride ourselves on our rapid despatch. If for some reason you do not receive your order within 14 days, please call us on 01282 863181 or email us at info@empressmills.co.uk.

No matter what shipping option is selected Empress Mills is not liable for any loss incurred through a delay in delivery.

Orders are despatched during our usual trading days – Tuesday to Saturday (Saturday cut off 12 noon due to carriers closing at this time). No despatches take place Sunday or Monday without prior arrangement – please Contact Us with any specific requirement, we would be delighted to help.

Please note that delivery of your Order may take longer during sale or other busy periods – please Contact Us if you are unsure or for clarification.

If an item is likely to be out of stock for longer than 14 days we will contact you as soon as possible to discuss various options with you – these include but are not limited to a full refund or back-ordering of the product.

 


 

Returns Policy

Should you wish to return or exchange any item please contact us first, as there are occasions when it may be unnecessary for you to be inconvenienced by sending an item back. Alternatively returns should be made by Tracked Royal Mail Post or by agreement with one of our team.

Contact: 01282 863181 or email: info@empressmills.co.uk

6 thoughts on “Shipping and Returns

    • The fabric is £12.40 + shipping £12.50 – at todays exchange rate that is 31 dollars but of course it will change daily.

  1. Hi,
    I need about 20 metres good quality fabric to sheets. Width at least 220 cm. I think that Egyptian cotton will be best. Colour white or off-white. Have You some minimum quantities to deliver? Can You send some little samples of 2-3 qualities. What are the prices of fabric/metre and the freight to Finland, in Euros, please.

    Best regards
    Evita Ahonen, Peilikuja 7, 38250 Sastamala , Finland

    • I will send you swatches of the Egyptian cotton fabrics – they are a beautiful quality. We can send as little as one metre – it is 304cms wide.

  2. Hello,
    Do you offer a swatch service for a reduced price? I need swatches of your pre washed linens, cotton lawn and muslin, as well as anything you would consider ideal shirt weight.
    Thank you
    Elle

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