Thank you so much for placing an order. Empress is a small family company and we so appreciate each and every order received.
It is with regret that a small number of orders have extended past the estimated lead time. Usually, in this circumstance, you will have been contacted by a member of the Empress team either by telephone or more likely by email. If you haven’t received an email please could we ask that you check your spam or junk mail folder as sometimes messages from our team end up there!
Please do not hesitate to contact us using the form below and we will of course look into your order.