Empress Mills (1927) Ltd Information

Empress Mills (1927) Ltd Information

About Us
Thank you for shopping with Empress Mills (1927) Ltd.

This page deals with any questions you may have regarding our privacy policy, delivery, returns and website security.

The Empress Mills Guarantee
Very simple! If you are not satisfied, you receive your money back - there is NO 30 day limit This guarantee is in addition to you statutory rights.

Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Delivery Schedule
There is maximum wait of 28 working days for a delivery within UK & Europe - however we process orders in date order of receipt and pride ourselves on our rapid despatch. If for some reason you do not receive your order within 14 days, please call us on 01282 863181 or email us at chris@empressmills.co.uk

Back Orders
If your item is not in stock, we will back order for you. You will be informed if his occurs.

Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.

Credit Card Security
When you place an order on the site your card details
are handled by RBS World pay a leading global payment
processing provider. Your card details are then handled
by their Secure Servers which are permanently updated
with the latest payment and anti-fraud developments.

The RBS system incorporates all the internationally
recognised security checks Including:

Card Verification Value (CVV2)
Address Verification Service (AVS)
Cardholder authentication (Verified by Visa and MasterCard SecureCode)

For more details on RBS Worldpay and associated security features visit:
http://www.rbsworldpay.com/index.php?c=UK

Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01282 863181 (International +44 1282 863181) or fax us on 01282 870935 or write to us at:

Empress Mills (1927) Ltd.
Glyde Works
Byron Road
COLNE
Lancashire
BB8 0BQ

Privacy Policy
Empress Mills (1927) Ltd. do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other party.

Our success is based on the strong traditions of quality, value for money and a genuine care for our customers.

We will never sell or pass on your name and address to any other organisations. Your details are confidential.

We ask only for the details essential to process your order.

By placing an order or registering on our website you are consenting to the collection, processing and use of the information by Empress Mills (1927) Ltd

Returns Policy
Should you wish to return or exchange any item it would be most helpful if you would contact us first, as there are occasions when it may be unnecessary for you to be inconvenienced by sending an item back. Alternatively
returns should be made by Royal Mail Post.

You have the right to cancel your order within seven days of our initial contract, or within seven days of receipt of
goods (whichever is the longer) - your payment will be refunded as a matter of urgency at this point.

If you’ve placed an order by mistake or wish to cancel an order for any reason, please call us on 01282 863181 or email chris@empressmills.co.uk

Any return of goods will be discussed

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

EPOS System Information